New Reports in LifeStream Remote Health Monitoring Platform Make it Easier to Bill CMS

Resideo Life Care Solutions Releases Updates to LifeStream Clinical Software and Genesis Touch Patient Tablet


As Centers for Medicare and Medicaid Services (CMS) increases its support for remote physiological monitoring (RPM), Resideo Life Care Solutions has updated its clinical dashboard with three new reports to make it easier to compile and report data required for CMS reimbursement*.

  • Setup Visit Report – Track setup and training meetings between a care provider and a patient, and show all patients eligible for reimbursement within the report period after 16 days of monitoring has occurred.
  • RPM Report – Report when patients have been actively monitored for at least 30 days.
  • Communications Report – Report the minutes of interactive communications logged between a care provider and a patient during a month or any other time period of your choice.

In addition, Resideo Life Care Solutions has updated the user interface for the Genesis Touch touchscreen tablet to make it easier for patients to use and submit their vitals. The enhancements include

  • Updated and larger fonts for better visibility
  • Clean white background for greater contrast, designed to meet accessibility guidelines
  • Larger menu buttons and navigation
  • Refreshed icons, color-coding and additional text labels
  • Customization of background images on the idle screen between monitoring sessions

Resideo Life Care Solutions has added more Bluetooth™ LE devices to its compatibility list. Visit this link for the complete list.

About Resideo Life Care Solutions

Resideo Life Care Solutions is celebrating 20 years of providing connected care, as part of the Resideo Techologies, Inc., family of software-focused solutions. Our remote health management solution helps individuals improve their health and quality of their life while reducing the cost of healthcare.

In October 2018, Resideo (NYSE: REZI) was spun off from Honeywell, and consists of Honeywell Home products businesses, ADI Global Distribution and a breadth of software offerings, including healthcare-focused offerings from Resideo Life Care Solutions. With a presence in 150 million homes, Resideo reflects our strong heritage, and a focus on continuing to deliver connected solutions that help people feel secure, comfortable and cared for in their homes.

This is the second LifeStream product update this year from Resideo. Don’t miss out, request a demo today: Visit this link for more information and to get in touch with us about this latest release.

More Resideo information and media contact information may be found via or

*Reference Current Procedural Terminology CPT® codes 99453, 99454 and 99457 for more detail. CPT® is a registered trademark of the American Medical Association.

A quick tour of the new patient interface. For more information, request a demo to speak with a Territory Manager.

Larger touchscreen telehealth monitor buttons

Although the monitor automatically walks patients through a health monitoring session at a scheduled time, patients may also retest.

Updated Idle Screen

Customize the display of the Genesis Touch telemonitor in between health monitoring sessions, while reminding patients of their next scheduled reading.

Larger touchscreen telehealth monitor buttons, easier to read high contrast

Larger easy-to-read telehealth monitor touchscreen buttons: Take your readings, watch video education and engage in video visits with care providers.

Easy to read visual instruction on monitoring health

High contrast patient education displays over a white background, with audio prompts, on the Genesis Touch telemonitor to walk patients through taking a reading.

Easier to read health monitor results screen

Easy to read health monitoring results on the Genesis Touch telemonitor.

Agile Mindset Focuses on Product and Process

Post by Cynde Dornuf, CBC, and product marketing manager at Resideo Life Care Solutions. Cynde has more than two decades of experience helping create business agility in healthcare, insurance and manufacturing settings. As Resideo Life Care Solutions prepares for a new software update, this post has been created to help describe the processes of development Resideo uses in our upcoming, current and future product updates.

It’s one thing when a technology company embraces an agile approach to software development. It’s quite another when it’s an entire business philosophy. That’s what we are aiming for at Resideo Life Care Solutions as we create seamless, advanced remote monitoring solutions for care providers that improves the quality of patients’ lives.

By working to embrace an agile culture, Resideo Life Care Solutions is sharing knowledge, increasing responsiveness – and best of all, confidently providing a renewed customer focus, which is a key differentiator as user experience expectations and technology options are rapidly changing.

We’re not perfect. Maintaining our focus on agile and taking our application to the next level is a marathon—not a sprint. The first step is understanding where you really are – what approaches are working and what needs help. Then it’s all about defining the end state – where you want to go with agile.

Next Steps in Agility

Out of the starting block, we’re doing quite well. The process involves a kickoff meeting at the beginning of each product release to address the top customer challenges.

Our teams include a wide variety of disciplines to draw on experiences and attack projects from different angles, so we can come up with as many viewpoints as possible. That often means involving industry experts, supply chain and direct or indirect channel partners who can address downstream requirements.

Along the way we include customers to be sure we are addressing their needs and creating value. When the customer helps prioritize features and functions, we can better understand what’s most important and can develop solutions in the most valuable order. It benefits us through less rework and ultimately greater customer satisfaction.

We work out loud, think out loud, share perspectives and freely voice opinions. To help us monitor our progress toward a solution and facilitate daily collaboration, we use Kanban visual management boards throughout the facility.

The challenge is getting the entire team to leverage agile’s collective power – to collaborate and define, understand and find solutions by having everyone contribute knowledge and experiences.

Collaborative Effort

As product owner, I enjoy setting the stage by facilitating groups, finding problems, maximizing value and triaging ideas. I don’t tell people how to solve problems, but I do help lay out the issues and determine the criteria for successful solutions. Then the team takes over to decide what they need to do to deliver the solution as fast and accurately as possible.

For example, we know that healthcare systems want to avoid readmissions, so we involve one of our internal clinical consultants, Lisa Quinn – a nurse who has worked in urban hospitals, the military, home healthcare and quality certification – in the process.

An agile mindset means we break down silos. Everyone contributes to a complete, holistic solution, providing insights into the product from every angle. By including the clinical team, there are fewer re-works, as they have helped define the work that needs to be done, identified potential approaches and reviewed the work in progress the entire way.

It’s all about user experience, Lisa says. “Medical professionals and patients are becoming more sophisticated with phones and mobile devices. They expect healthcare technology to be seamless and have the same responsiveness, along with even more privacy and security.”

As Resideo Life Care Solutions invests in data and infrastructure security, we’re bringing in guest team members – authorities who can address the challenges. That’s especially important as our products are FDA-cleared, so we bring in FDA subject matter experts to raise issues even our experienced team might not consider.

Lisa says, “We have amazing specialists who can be sure the process follows the regulation to the letter. We always bring our ideas back to the committee to be sure we’re compliant. It doesn’t slow us down; it makes us more efficient in the long run by having final products that will withstand FDA scrutiny.”

Creating Value

One of the most important elements of agile is creating a common understanding of how to create value. Value can only be created when something gets done – customers can’t just buy “progress!”

That means defining “done.” Done has to be from the perspective of the overall business and customer, not from just from a particular role or contribution.
For instance, some people may think it’s done when the new code is written or the new brochure has been created.

But then we ask, did we think about the fact that manufacturing needs new part numbers or the impact it may have on fulfillment of orders? Did we assess if we need to update the terms and conditions in our contracts because of a new feature?

Agile is thinking holistically from the point of view of the customer—what they will experience when they want to buy it and what we have to do overall to take care of that customer—from selection to processing to support.

And since the delivery of our product is changing – from managing devices on a computer to managing them in the cloud – we’re working to take a fresh look at what we offer.

We are questioning everything. Can we find a way to minimize the effort needed by patients to take their vitals? Should we rethink how we enable customers to do analytics and create reports? What can do we do to minimize the number of steps for clinicians to monitor and assess patients?

As the vision of remote patient monitoring evolves, it takes everyone in the organization to identify what’s possible and develop the solution that’s best for the customer. By having a short time between the project investment and initial results, we are reducing risk by being able to quickly pivot to successful ideas.

Managing Uncertainty

Organizations need to find new ways to deal with uncertainty, especially in a field as volatile as healthcare technology.

But I recently read a Yale Insights article that pointed out, “The traditional way of managing uncertainty was with tools like scenario planning. That doesn’t work because the world is now changing so fast and in such dramatic ways. A portfolio of agile teams is a terrific way to manage uncertainty.”

Chris Addison, our director of engineering, says that because Resideo Life Care Solutions is a smaller entity than our former parent company, we can be much more nimble.

“Resideo Life Care Solutions brought the best of Honeywell processes and cultures, and we are fine-tuning them to fit our more efficient approach,” he says. We are updating and modifying the software daily, putting us in a position to give customers new functionality and enhancements more consistently and regularly.

“When I first got here, we had a waterfall approach, which slowed things down. One of the first things I did was train everyone on scrum and encourage self-organizing teams. That’s really paid off,” Chris says. “We’re providing more than technology and data. We’re able to provide full, turnkey customer solutions.”

Multiple Benefits

It’s easy to see why a growing number of companies and organizations – from IBM and Amazon to National Public Radio and Spotify – are embracing an agile approach. The 2019 State of Agile report indicates that companies show a 71% increase in project cost reduction as a primary reason to adopt agile.

It’s an absolute must as we deal with constantly evolving markets and with frequently fluctuating technology. As healthcare organizations make many changes in these times of shifting expectations and increasing responsibility for patient health, it is important for companies like Resideo Life Care Solutions to be just as adaptable and flexible as the healthcare providers that we serve.

Chris assures me that we have full leadership buy-in from the top to not just use agile in software development but to engage our entire organization. They see themselves as servant leaders – ready to dig in and work hard along with us.

We’re on our agile journey, learning and continuously improving as we go. My job is to embrace enthusiasm, bring people together and figure out how the multiple viewpoints can deliver the best solution to our customers in every possible way so we all win in the end.

To learn more about our Resideo Remote Patient Monitoring platform, visit our website for more information.

Local Seniors Review New Genesis Touch User Interface for Remote Health Monitoring

Resideo Life Care Solutions was pleased to receive product feedback from seniors, aged 65-92 years old, who stopped by our offices to help test a new user interface on our touchscreen remote patient monitor.

Participants graciously took time out of their day to to experience remote patient monitoring for the first time, while providing honest opinions while interacting with every menu and device.

Overall, all participants noted the design of the Genesis Touch user interface looked extremely or very appealing. After taking a sample measurement, all participants noted they’d be very comfortable using the remote patient monitoring system as it was shown to them. All participants noted clear text, graphics, buttons, clear vocal commands, or clearly designed menus when interacting with the systems.

Testing also revealed a level of comfort with using connected mobile devices, with all participants noting easy access to Wi-Fi, and ownership of a smart mobile phone.

We’ll be releasing quotes and highlights from participants on Linked In, and we invite you to follow us for more information to see highlights from the event.

This is how Resideo Life Care Solutions designs — with a 360-degree view. Our Agile development process and mindset ensures multiple perspectives are built into our solution. We incorporate feedback from seniors about how they interact with the product and how the product fits into their home. Clinicians regularly provide feedback about workflows and enhancements. Our engineers are keeping tabs on the latest technology developments and changes. The result: a product that works for everyone.

Four New CMS Codes Could Change the Way Telehealth Services are Reimbursed in 2019


Centers for Medicaid Services (CMS) is working to finalize policies that bring benefits for remote patient monitoring services this year. These changes have healthcare systems, home health agencies, considering how to build a business case to attract new patients, and demonstrate stronger revenue potential in 2019.

Our latest white paper estimates utilization of two CPT codes from CMS, for Remote Patient Monitoring, could potentially generate $83.61/patient for reimbursement alone.

Penny Osmon Bahr, from CLA, explores the many possible outcomes of how your program could benefit from a few different codes. We encourage you to read our white paper, and contact your Life Care Solutions representative for more information.

Check back for more information this year, as Life Care Solutions continues to monitor developments, and opportunities to help care providers drive value for their businesses.

With LifeStream, telehealth clinicians may generate a suite of reports on aimed at identifying trends, aligned with business needs. As you’re considering how your organization may report on operational data, contact us for a demo of how LifeStream’s robust reporting capabilities could help.

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