Connecting Patients and Care Providers with Messaging

LifeStream v5.7 and Genesis Touch v3.9 have been deployed.

We know it’s more important than ever to stay in touch, and the latest updates help care providers stay in touch with their remotely monitored patients. We’ve updated LifeStream with text messaging and video scheduling features. We’ve also introducing Single Sign-On customization, to help relieve the burden of managing individual user accounts.


  • Stay in touch with your patients with customized texts. Avoid missed Video Visits with schedule confirmations. Allow patients to message LifeStream users via a touchscreen messages library.
  • Send text messages to patients, view receipt and acknowledgement in LifeStream.
  • Propose a scheduled Video Visit and obtain schedule confirmation from patients.
  • Have the monitor wake up prior to a scheduled visit for a one touch Video Visit.
  • Be seen: The monitor displays full screen messages until they are acknowledged.
  • Receive and acknowledge standardized messages in LifeStream sent from the monitor.

Single Sign-On

Reduce the complexity of user access and management, reduce password confusion and use your existing IT system to access LifeStream. Custom Single Sign-On integrations are now available.

Report ROI, Improve Data Input

Report hospitalizations for 30/60/90-day admission thresholds, and streamline data entry with a new data dashboard for all care providers to use.

Want to Learn More?

We continue to release new features and updates, and these are just a few of the latest features introduced in LifeStream v5.7 and Genesis Touch v3.8, available immediately for customers already using our LifeStream platform.

If you want to see more, we encourage you to learn more about our LifeStream Remote Patient Monitoring Platform and to get in touch to see a virtual demo of our entire platform.

Providing Telehealth and Remote Health Monitoring Solutions During COVID-19

Video Connects Care Providers with Patients

Our telehealth solutions enable daily wireless home health monitoring of at-risk patients facing chronic health conditions. From LifeStream, care providers may remotely check daily vital sign measurements, create disease-specific health assessments and visit patients at home with a video chat. Learn why telehealth services are increasingly being deployed across the country, and speak with a representative today about our complete telehealth solution.

Remote patient monitoring provides care at home and enables care providers to deliver clinical oversight at a distance for at-risk and general patient populations. It plays a vital role in the delivering care in the home when direct contact is contraindicated and minimizing exposure is essential. Patients can be engaged with remote patient monitoring without sacrificing quality care. It is a timely and efficient solution which is essential during times of crisis and as an everyday adjunct to in-person care delivery.

Providers use remote patient monitoring to trend biometric readings, assess symptoms, educate patient and family members and conduct video visits. Patients can be screened prior to accessing a healthcare setting for symptoms that may require further interventions. Our clinical platform allows the care provider to create assessment surveys and questionnaires that can be created to assess for signs and symptoms based on the most up to date information. Patients and caregivers can also be educated and attend personalized video visits to better understand their disease state and to be assessed if they are experiencing concerning symptoms.

If you are considering a telehealth program in order to help monitor and keep patients safe at home, you may find reassurance in knowing Resideo Life Care Solutions has been a provider of dedicated telehealth solutions for over 20 years. Our clinical experience is embedded in our solutions, and we are happy to work with you to understand more of your needs.

In addition to our LifeStream telehealth solutions, we can support your business with valuable services designed to make telemonitoring more efficient and cost effective:

  • Direct Ship – Pre-configured tablets and peripheral kits may be shipped directly to patients, with instructions to help get them started taking their first vital signs measurement.
  • Unlimited 24/7 Support – We offer a constant connection for care providers to quickly troubleshoot telehealth problems and get fast results.
  • Monitoring Services – Temporarily or permanently ramp up telehealth staff and remote monitoring capabilities during times of increased demand. We will work with you to determine the best procedures and support to meet your needs.
  • Flexible Subscription-Based Services – Flex your telehealth offering without the costs associated with managing equipment.

Remote patient monitoring can play an essential role in providing access to care for those who need it while maintaining the best practices around social distancing as it relates of COVID-19, and can aid in communicating updated news as new findings emerge.

Most of all, if you are considering telehealth, know that we’ve helped countless companies implement telehealth monitoring programs, and we’re here to help you.

More Links:

  • To learn more about the Resideo Life Care Solutions LifeStream telemonitoring solution, visit this link to request a demo – or give us a call!
  • If you are looking for more information about COVID-19 and the most up to date information please visit the CDC website at: .
  • Over 20 years, organizations with growing telehealth programs frequently report on their ROI and positive health outcomes using our solutions. Consider a case study, and read our white paper on how Medicare reimbursement models support improved revenue potential for telehealth programs.

LifeStream v5.6 Point Release Deployed

LifeStream v5.6 is available immediately for all LifeStream Web users. The update features smoother navigation, clean graphing displays and an enhanced reporting engine, along with new user interface controls. The latest Agile software deployment ensures LifeStream utilizes a modern codebase, for optimal use on the latest and most common web browsers, providing you with a better overall experience. Our latest updates also include enhanced support for font size variation, for users with custom font/zoom settings, with improved page layout support.

While many of our changes are underneath the hood of LifeStream to modernize our codebase for future updates, we’re confident you’ll notice a few quality of life enhancements, including:

  • Lock icon present in the Patient Selection Window, indicating the record is in use.
  • Relocate patient functionality done automatically as part of editing and saving workflow.
  • Improved operations when sorting lists, searching data and choosing columns to display.
  • Shaded display of alert limits, with a new chart system allowing the user to focus on a single point and to display a different tool tip from when the user is focused on the series of data.
  • Subtitles may be enabled or disabled in the Video Education preview screen.
    Improved keyboard handling is provided by the new framework.
  • Improved Save, Discard and Cancel handling, supporting intuitive button navigation.

As a web-based software, all software updates are available immediately for all customers to utilize with no downloads required. If you haven’t yet upgraded to our LifeStream Web interface, we encourage you to contact your territory manager immediately for a live product demo.

New Reports in LifeStream Remote Health Monitoring Platform Make it Easier to Bill CMS

Resideo Life Care Solutions Releases Updates to LifeStream Clinical Software and Genesis Touch Patient Tablet


As Centers for Medicare and Medicaid Services (CMS) increases its support for remote physiological monitoring (RPM), Resideo Life Care Solutions has updated its clinical dashboard with three new reports to make it easier to compile and report data required for CMS reimbursement*.

  • Setup Visit Report – Track setup and training meetings between a care provider and a patient, and show all patients eligible for reimbursement within the report period after 16 days of monitoring has occurred.
  • RPM Report – Report when patients have been actively monitored for at least 30 days.
  • Communications Report – Report the minutes of interactive communications logged between a care provider and a patient during a month or any other time period of your choice.

In addition, Resideo Life Care Solutions has updated the user interface for the Genesis Touch touchscreen tablet to make it easier for patients to use and submit their vitals. The enhancements include

  • Updated and larger fonts for better visibility
  • Clean white background for greater contrast, designed to meet accessibility guidelines
  • Larger menu buttons and navigation
  • Refreshed icons, color-coding and additional text labels
  • Customization of background images on the idle screen between monitoring sessions

Resideo Life Care Solutions has added more Bluetooth™ LE devices to its compatibility list. Visit this link for the complete list.

About Resideo Life Care Solutions

Resideo Life Care Solutions is celebrating 20 years of providing connected care, as part of the Resideo Techologies, Inc., family of software-focused solutions. Our remote health management solution helps individuals improve their health and quality of their life while reducing the cost of healthcare.

In October 2018, Resideo (NYSE: REZI) was spun off from Honeywell, and consists of Honeywell Home products businesses, ADI Global Distribution and a breadth of software offerings, including healthcare-focused offerings from Resideo Life Care Solutions. With a presence in 150 million homes, Resideo reflects our strong heritage, and a focus on continuing to deliver connected solutions that help people feel secure, comfortable and cared for in their homes.

This is the second LifeStream product update this year from Resideo. Don’t miss out, request a demo today: Visit this link for more information and to get in touch with us about this latest release.

More Resideo information and media contact information may be found via or

*Reference Current Procedural Terminology CPT® codes 99453, 99454 and 99457 for more detail. CPT® is a registered trademark of the American Medical Association.

A quick tour of the new patient interface. For more information, request a demo to speak with a Territory Manager.

Larger touchscreen telehealth monitor buttons

Although the monitor automatically walks patients through a health monitoring session at a scheduled time, patients may also retest.

Updated Idle Screen

Customize the display of the Genesis Touch telemonitor in between health monitoring sessions, while reminding patients of their next scheduled reading.

Larger touchscreen telehealth monitor buttons, easier to read high contrast

Larger easy-to-read telehealth monitor touchscreen buttons: Take your readings, watch video education and engage in video visits with care providers.

Easy to read visual instruction on monitoring health

High contrast patient education displays over a white background, with audio prompts, on the Genesis Touch telemonitor to walk patients through taking a reading.

Easier to read health monitor results screen

Easy to read health monitoring results on the Genesis Touch telemonitor.

Agile Mindset Focuses on Product and Process

Post by Cynde Dornuf, CBC, and product marketing manager at Resideo Life Care Solutions. Cynde has more than two decades of experience helping create business agility in healthcare, insurance and manufacturing settings. As Resideo Life Care Solutions prepares for a new software update, this post has been created to help describe the processes of development Resideo uses in our upcoming, current and future product updates.

It’s one thing when a technology company embraces an agile approach to software development. It’s quite another when it’s an entire business philosophy. That’s what we are aiming for at Resideo Life Care Solutions as we create seamless, advanced remote monitoring solutions for care providers that improves the quality of patients’ lives.

By working to embrace an agile culture, Resideo Life Care Solutions is sharing knowledge, increasing responsiveness – and best of all, confidently providing a renewed customer focus, which is a key differentiator as user experience expectations and technology options are rapidly changing.

We’re not perfect. Maintaining our focus on agile and taking our application to the next level is a marathon—not a sprint. The first step is understanding where you really are – what approaches are working and what needs help. Then it’s all about defining the end state – where you want to go with agile.

Next Steps in Agility

Out of the starting block, we’re doing quite well. The process involves a kickoff meeting at the beginning of each product release to address the top customer challenges.

Our teams include a wide variety of disciplines to draw on experiences and attack projects from different angles, so we can come up with as many viewpoints as possible. That often means involving industry experts, supply chain and direct or indirect channel partners who can address downstream requirements.

Along the way we include customers to be sure we are addressing their needs and creating value. When the customer helps prioritize features and functions, we can better understand what’s most important and can develop solutions in the most valuable order. It benefits us through less rework and ultimately greater customer satisfaction.

We work out loud, think out loud, share perspectives and freely voice opinions. To help us monitor our progress toward a solution and facilitate daily collaboration, we use Kanban visual management boards throughout the facility.

The challenge is getting the entire team to leverage agile’s collective power – to collaborate and define, understand and find solutions by having everyone contribute knowledge and experiences.

Collaborative Effort

As product owner, I enjoy setting the stage by facilitating groups, finding problems, maximizing value and triaging ideas. I don’t tell people how to solve problems, but I do help lay out the issues and determine the criteria for successful solutions. Then the team takes over to decide what they need to do to deliver the solution as fast and accurately as possible.

For example, we know that healthcare systems want to avoid readmissions, so we involve one of our internal clinical consultants, Lisa Quinn – a nurse who has worked in urban hospitals, the military, home healthcare and quality certification – in the process.

An agile mindset means we break down silos. Everyone contributes to a complete, holistic solution, providing insights into the product from every angle. By including the clinical team, there are fewer re-works, as they have helped define the work that needs to be done, identified potential approaches and reviewed the work in progress the entire way.

It’s all about user experience, Lisa says. “Medical professionals and patients are becoming more sophisticated with phones and mobile devices. They expect healthcare technology to be seamless and have the same responsiveness, along with even more privacy and security.”

As Resideo Life Care Solutions invests in data and infrastructure security, we’re bringing in guest team members – authorities who can address the challenges. That’s especially important as our products are FDA-cleared, so we bring in FDA subject matter experts to raise issues even our experienced team might not consider.

Lisa says, “We have amazing specialists who can be sure the process follows the regulation to the letter. We always bring our ideas back to the committee to be sure we’re compliant. It doesn’t slow us down; it makes us more efficient in the long run by having final products that will withstand FDA scrutiny.”

Creating Value

One of the most important elements of agile is creating a common understanding of how to create value. Value can only be created when something gets done – customers can’t just buy “progress!”

That means defining “done.” Done has to be from the perspective of the overall business and customer, not from just from a particular role or contribution.
For instance, some people may think it’s done when the new code is written or the new brochure has been created.

But then we ask, did we think about the fact that manufacturing needs new part numbers or the impact it may have on fulfillment of orders? Did we assess if we need to update the terms and conditions in our contracts because of a new feature?

Agile is thinking holistically from the point of view of the customer—what they will experience when they want to buy it and what we have to do overall to take care of that customer—from selection to processing to support.

And since the delivery of our product is changing – from managing devices on a computer to managing them in the cloud – we’re working to take a fresh look at what we offer.

We are questioning everything. Can we find a way to minimize the effort needed by patients to take their vitals? Should we rethink how we enable customers to do analytics and create reports? What can do we do to minimize the number of steps for clinicians to monitor and assess patients?

As the vision of remote patient monitoring evolves, it takes everyone in the organization to identify what’s possible and develop the solution that’s best for the customer. By having a short time between the project investment and initial results, we are reducing risk by being able to quickly pivot to successful ideas.

Managing Uncertainty

Organizations need to find new ways to deal with uncertainty, especially in a field as volatile as healthcare technology.

But I recently read a Yale Insights article that pointed out, “The traditional way of managing uncertainty was with tools like scenario planning. That doesn’t work because the world is now changing so fast and in such dramatic ways. A portfolio of agile teams is a terrific way to manage uncertainty.”

Chris Addison, our director of engineering, says that because Resideo Life Care Solutions is a smaller entity than our former parent company, we can be much more nimble.

“Resideo Life Care Solutions brought the best of Honeywell processes and cultures, and we are fine-tuning them to fit our more efficient approach,” he says. We are updating and modifying the software daily, putting us in a position to give customers new functionality and enhancements more consistently and regularly.

“When I first got here, we had a waterfall approach, which slowed things down. One of the first things I did was train everyone on scrum and encourage self-organizing teams. That’s really paid off,” Chris says. “We’re providing more than technology and data. We’re able to provide full, turnkey customer solutions.”

Multiple Benefits

It’s easy to see why a growing number of companies and organizations – from IBM and Amazon to National Public Radio and Spotify – are embracing an agile approach. The 2019 State of Agile report indicates that companies show a 71% increase in project cost reduction as a primary reason to adopt agile.

It’s an absolute must as we deal with constantly evolving markets and with frequently fluctuating technology. As healthcare organizations make many changes in these times of shifting expectations and increasing responsibility for patient health, it is important for companies like Resideo Life Care Solutions to be just as adaptable and flexible as the healthcare providers that we serve.

Chris assures me that we have full leadership buy-in from the top to not just use agile in software development but to engage our entire organization. They see themselves as servant leaders – ready to dig in and work hard along with us.

We’re on our agile journey, learning and continuously improving as we go. My job is to embrace enthusiasm, bring people together and figure out how the multiple viewpoints can deliver the best solution to our customers in every possible way so we all win in the end.

To learn more about our Resideo Remote Patient Monitoring platform, visit our website for more information.

Local Seniors Review New Genesis Touch User Interface for Remote Health Monitoring

Resideo Life Care Solutions was pleased to receive product feedback from seniors, aged 65-92 years old, who stopped by our offices to help test a new user interface on our touchscreen remote patient monitor.

Participants graciously took time out of their day to to experience remote patient monitoring for the first time, while providing honest opinions while interacting with every menu and device.

Overall, all participants noted the design of the Genesis Touch user interface looked extremely or very appealing. After taking a sample measurement, all participants noted they’d be very comfortable using the remote patient monitoring system as it was shown to them. All participants noted clear text, graphics, buttons, clear vocal commands, or clearly designed menus when interacting with the systems.

Testing also revealed a level of comfort with using connected mobile devices, with all participants noting easy access to Wi-Fi, and ownership of a smart mobile phone.

We’ll be releasing quotes and highlights from participants on Linked In, and we invite you to follow us for more information to see highlights from the event.

This is how Resideo Life Care Solutions designs — with a 360-degree view. Our Agile development process and mindset ensures multiple perspectives are built into our solution. We incorporate feedback from seniors about how they interact with the product and how the product fits into their home. Clinicians regularly provide feedback about workflows and enhancements. Our engineers are keeping tabs on the latest technology developments and changes. The result: a product that works for everyone.

Four New CMS Codes Could Change the Way Telehealth Services are Reimbursed in 2019


Centers for Medicaid Services (CMS) is working to finalize policies that bring benefits for remote patient monitoring services this year. These changes have healthcare systems, home health agencies, considering how to build a business case to attract new patients, and demonstrate stronger revenue potential in 2019.

Our latest white paper estimates utilization of two CPT codes from CMS, for Remote Patient Monitoring, could potentially generate $83.61/patient for reimbursement alone.

Penny Osmon Bahr, from CLA, explores the many possible outcomes of how your program could benefit from a few different codes. We encourage you to read our white paper, and contact your Life Care Solutions representative for more information.

Check back for more information this year, as Life Care Solutions continues to monitor developments, and opportunities to help care providers drive value for their businesses.

With LifeStream, telehealth clinicians may generate a suite of reports on aimed at identifying trends, aligned with business needs. As you’re considering how your organization may report on operational data, contact us for a demo of how LifeStream’s robust reporting capabilities could help.

Learn more here >>

Webinar: Maximizing the ROI tied to your Remote Patient Monitoring Investment


We know you are busy, so we’d like to invite you to watch our latest webinar at your convenience. You’ll learn about:

  • Best practices for implementing a telehealth program
  • New CMS codes related to Remote Patient Monitoring
  • One approach to calculating the ROI tied to your RPM investment.

If you have questions about this webinar, don’t hesitate to get in touch with a representative for more information, or to schedule an appointment. Visit our website for more information about Resideo’s latest telehealth solutions.

LifeStream: A Telehealth Platform that Could Transform Remote Care

Advancements in technology, legislation, and consumer behaviors over the last decade have set the stage for a new virtual healthcare model to emerge. Telehealth helps make it possible to provide a new level of care outside of traditional settings – keeping patients out of the hospital and in their own homes.

Provider organizations may now be looking to implement telehealth programs that increase efficiency, improve care coordination, reduce costs and result in better healthcare outcomes. Honeywell is addressing these needs by bringing remote patient monitoring solutions to the next level with integrated video visits as part of the latest LifeStream release.

Clinicians can now initiate and manage video visits directly from their LifeStream dashboard. Not only does this streamline clinical workflows but video communication helps reinforce and evaluate patient adherence to care plans. Clinicians can view visual indicators/symptoms of deteriorating health, evaluate medications and speak with family members and caretakers through video interaction. In addition, face-to-face conversations can often provide comfort and encouragement for patients, reducing feelings of isolation felt by chronically ill patients.

With the Resideo telehealth platform, software updates, troubleshooting and customer service come from the same source – Resideo – simplifying the overall user experience.

The LifeStream solution is also easily deployed, allowing clinicians to connect to large patient populations over long distances without placing a burden on organizational resources and IT staff. Most importantly, patients are empowered to work with their caregiver to achieve desirable clinical results.

Resideo Life Care Solutions is driving innovation with its video-based telehealth solutions designed to improve the quality of patients’ lives and reduce the overall cost of healthcare.

Request a demo today!

Disease Management Through Telehealth


“Our executive leadership realized that we needed to do population health in a more cost effective way. They wanted to get out ahead of the curve to succeed under value based care,” said Josi DeHaven, RN, manager of ambulatory care coordination at the Goshen, Indiana-based community hospital.

The idea of establishing a new telehealth program with chronic disease patients began to emerge. The fact that the hospital’s telehealth equipment – which was being used in home health – was old and too expensive to maintain pushed the idea of purchasing new equipment to the front-burner. The organization began to look for a telehealth solution that could support both its existing home health program as well as chronic disease and population health initiatives that could be administered by Goshen Health’s Accountable Care Organization (ACO).


After reviewing proposals from several vendors, leaders chose to purchase 70 units (Resideo’s Genesis Touch) that collect and then transmit biometric data to the LifeStream, Resideo’s remote patient monitoring software that provides a single consolidated view of patient information enabling care providers to make informed, data-driven decisions. The devices also enable patients to conduct real-time online visits with caregivers through the videoconferencing function. With these units, the hospital can support its existing home health programs, as well as emerging chronic care and population health initiatives that are being administered via the ACO.

After identifying COPD patients as its initial patient population, clinicians developed a disease management program that could be administered through the telehealth equipment. The program consists of an initial home visit, daily remote vital signs monitoring and weekly videoconferencing. After fine-tuning the installation process and training the care coordinators on the use of the equipment, Goshen Health launched the initiative by enrolling 10 COPD patients in an eight week trial program.

During weekly video visits, ambulatory care coordinators in the ACO met with patients, counseled them about specific health challenges and provided education covering topics such as medication management, stress reduction and breathing techniques. In addition, if patients presented with specific problems, specialists such as physical therapists or dieticians were brought in to participate in the videoconferences as well.


“There were several occasions when I was not feeling well and through the telehealth visits, the nurses were able to catch it early enough,” Jim said. “By reviewing my vital signs and observing me during the telehealth visits, nurses would establish that I needed a medication change. They would work with the doctor and made sure I got it – and that would get my symptoms back under control. So, I could stay at home, instead of in the hospital.”

Keeping patients like Jim out of the hospital is precisely what Goshen Health is aiming to do with its innovative telehealth program. A look at how the initiative came to be, its early success and its future direction sheds light on not only how telehealth can help individual patients like Jim but on how such programs could become an integral component of successful population health initiatives.

To read more, fill out our form below for the full download:

Let us know if you’d like to receive more case studies like this, directly to your inbox from Resideo!