Providing Telehealth and Remote Health Monitoring Solutions During COVID-19

Video Connects Care Providers with Patients

Our telehealth solutions enable daily wireless home health monitoring of at-risk patients facing chronic health conditions. From LifeStream, care providers may remotely check daily vital sign measurements, create disease-specific health assessments and visit patients at home with a video chat. Learn why telehealth services are increasingly being deployed across the country, and speak with a representative today about our complete telehealth solution.

Remote patient monitoring provides care at home and enables care providers to deliver clinical oversight at a distance for at-risk and general patient populations. It plays a vital role in the delivering care in the home when direct contact is contraindicated and minimizing exposure is essential. Patients can be engaged with remote patient monitoring without sacrificing quality care. It is a timely and efficient solution which is essential during times of crisis and as an everyday adjunct to in-person care delivery.

Providers use remote patient monitoring to trend biometric readings, assess symptoms, educate patient and family members and conduct video visits. Patients can be screened prior to accessing a healthcare setting for symptoms that may require further interventions. Our clinical platform allows the care provider to create assessment surveys and questionnaires that can be created to assess for signs and symptoms based on the most up to date information. Patients and caregivers can also be educated and attend personalized video visits to better understand their disease state and to be assessed if they are experiencing concerning symptoms.

If you are considering a telehealth program in order to help monitor and keep patients safe at home, you may find reassurance in knowing Resideo Life Care Solutions has been a provider of dedicated telehealth solutions for over 20 years. Our clinical experience is embedded in our solutions, and we are happy to work with you to understand more of your needs.

In addition to our LifeStream telehealth solutions, we can support your business with valuable services designed to make telemonitoring more efficient and cost effective:

  • Direct Ship – Pre-configured tablets and peripheral kits may be shipped directly to patients, with instructions to help get them started taking their first vital signs measurement.
  • Unlimited 24/7 Support – We offer a constant connection for care providers to quickly troubleshoot telehealth problems and get fast results.
  • Monitoring Services – Temporarily or permanently ramp up telehealth staff and remote monitoring capabilities during times of increased demand. We will work with you to determine the best procedures and support to meet your needs.
  • Flexible Subscription-Based Services – Flex your telehealth offering without the costs associated with managing equipment.

Remote patient monitoring can play an essential role in providing access to care for those who need it while maintaining the best practices around social distancing as it relates of COVID-19, and can aid in communicating updated news as new findings emerge.

Most of all, if you are considering telehealth, know that we’ve helped countless companies implement telehealth monitoring programs, and we’re here to help you.

More Links:

  • To learn more about the Resideo Life Care Solutions LifeStream telemonitoring solution, visit this link to request a demo – or give us a call!
  • If you are looking for more information about COVID-19 and the most up to date information please visit the CDC website at: .
  • Over 20 years, organizations with growing telehealth programs frequently report on their ROI and positive health outcomes using our solutions. Consider a case study, and read our white paper on how Medicare reimbursement models support improved revenue potential for telehealth programs.

Webinar: Maximizing the ROI tied to your Remote Patient Monitoring Investment


We know you are busy, so we’d like to invite you to watch our latest webinar at your convenience. You’ll learn about:

  • Best practices for implementing a telehealth program
  • New CMS codes related to Remote Patient Monitoring
  • One approach to calculating the ROI tied to your RPM investment.

If you have questions about this webinar, don’t hesitate to get in touch with a representative for more information, or to schedule an appointment. Visit our website for more information about Resideo’s latest telehealth solutions.

Disease Management Through Telehealth


“Our executive leadership realized that we needed to do population health in a more cost effective way. They wanted to get out ahead of the curve to succeed under value based care,” said Josi DeHaven, RN, manager of ambulatory care coordination at the Goshen, Indiana-based community hospital.

The idea of establishing a new telehealth program with chronic disease patients began to emerge. The fact that the hospital’s telehealth equipment – which was being used in home health – was old and too expensive to maintain pushed the idea of purchasing new equipment to the front-burner. The organization began to look for a telehealth solution that could support both its existing home health program as well as chronic disease and population health initiatives that could be administered by Goshen Health’s Accountable Care Organization (ACO).


After reviewing proposals from several vendors, leaders chose to purchase 70 units (Resideo’s Genesis Touch) that collect and then transmit biometric data to the LifeStream, Resideo’s remote patient monitoring software that provides a single consolidated view of patient information enabling care providers to make informed, data-driven decisions. The devices also enable patients to conduct real-time online visits with caregivers through the videoconferencing function. With these units, the hospital can support its existing home health programs, as well as emerging chronic care and population health initiatives that are being administered via the ACO.

After identifying COPD patients as its initial patient population, clinicians developed a disease management program that could be administered through the telehealth equipment. The program consists of an initial home visit, daily remote vital signs monitoring and weekly videoconferencing. After fine-tuning the installation process and training the care coordinators on the use of the equipment, Goshen Health launched the initiative by enrolling 10 COPD patients in an eight week trial program.

During weekly video visits, ambulatory care coordinators in the ACO met with patients, counseled them about specific health challenges and provided education covering topics such as medication management, stress reduction and breathing techniques. In addition, if patients presented with specific problems, specialists such as physical therapists or dieticians were brought in to participate in the videoconferences as well.


“There were several occasions when I was not feeling well and through the telehealth visits, the nurses were able to catch it early enough,” Jim said. “By reviewing my vital signs and observing me during the telehealth visits, nurses would establish that I needed a medication change. They would work with the doctor and made sure I got it – and that would get my symptoms back under control. So, I could stay at home, instead of in the hospital.”

Keeping patients like Jim out of the hospital is precisely what Goshen Health is aiming to do with its innovative telehealth program. A look at how the initiative came to be, its early success and its future direction sheds light on not only how telehealth can help individual patients like Jim but on how such programs could become an integral component of successful population health initiatives.

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Expanding a Telehealth Program to Serve More Patients


MultiCare is looking to reduce costs by offering high quality care in a more efficient manner as virtual visits will take the place of in home appointments. In fact, with this model in place, MultiCare expects to enable home health case managers to double their average case load, moving from 30 to about 70 patients. In addition, MultiCare is looking to improve care outcomes by offering patients the opportunity for clinicians and patients to routinely collaborate on clinical care issues by providing telemonitoring to interact with patients on a very personal level.


To meet the needs of a large number of patients, MultiCare is offering a two-tiered telehealth program. “Tier one will be a full-blown program. These patients will have the telehealth monitor with all the peripheral devices in the home. They will get all of the intensive interventions that we can provide. We expect about 300 to 350 of the 500 patients will be enrolled in this tier one program,” said Kelly Gariando, RN, telehealth specialist at MultiCare

Instead of conducting telehealth sessions without any specific purpose, specific disease management questions are integrated at specific points in the telehealth process. For example, there are specific points in the care process when the telehealth nurses will ask cancer patients about pain control or diabetic patients about sugar levels.
To ensure that patients continue to adhere to their medication regimens, medication management is purposefully integrated into the telehealth nurses’ workflow. For example, the telehealth nurses focus on medication management on Tuesdays by asking a series of specific questions about the patients’ medication compliance. On Wednesdays, the nurses follow up to make sure the patients took action on any gaps that were identified the previous day. And, on Thursdays, the nurses work with the patients to ensure that they are prepared to stay in compliance with the medications over the weekend


Now in its third year of using video technology the program is showing positive results in reducing 30-day readmission rates for both heart failure and COPD. For heart failure, the 30-day RPM readmission rates have never exceeded 5.1%, which compares favorably with national CHF 30-day readmission rates of 25%. In addition, when compared to all of MultiCare’s heart failure patients, the RPM patients experienced 30-day readmission rates of 3% and 4% compared to 22.38% and 18.70% respectively for the two reporting periods (2016 and January – June, 2017).

For COPD patients participating in the RPM program 30-day readmission rates have decreased steadily since the program was implemented – 10.7% in 2015, 6.0% in 2016, and 4.0% January-July, 2017. These readmission rates also compare favorably with national COPD hospital readmission rates of 20.2%.

Patient satisfaction is another area where hospital organizations can demonstrate improvements in care delivery which can also impact reimbursement levels. For all but one question, 93-97% of patients answered positively with an agree or strongly agree response. The highest rated questions (agree or strongly agree) were for reliability and ease of use of the equipment (97%) and whether the patient would use the equipment in the future (96%).

The impact of MultiCare’s RMD program has already resulted in improved patient care, enabling patients to stay in their homes and has increased the efficiency of care delivery by reducing the high cost of rehospitalization.

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Archived: Life Care Solutions Unveils New Version of FDA-Cleared Telehealth Software

Through LifeStream 5.2, healthcare organizations can implement advanced telemedicine programs, improve clinical outcomes and reduce costs

Archived Release
June 20, 2017 – Life Care Solutions announced the launch of LifeStream 5.2, the latest version of its industry-leading, FDA-cleared telehealth software. Building upon a 15-year track record of innovation in delivering digital health technologies for healthcare systems, payers, employers, home health agencies, and patients, the newest version of LifeStream from Life Care Solutions enables clinicians to remotely monitor chronically ill patients, improving their quality of care and clinical outcomes, while reducing healthcare costs.

“The launch of LifeStream 5.2 marks a significant milestone in bringing premier telehealth solutions that address the need to deliver greater value in healthcare at less cost,” said John Bojanowski, President of Life Care Solutions. “Underscoring our commitment to those on the front-lines of healthcare and to creating a more sustainable healthcare system through connected technology, LifeStream 5.2’s enhancements were made with clinicians needs in mind to ensure patient oversight is efficient, clinical outcomes are improved and costly admissions are reduced.”

In the United States, half of the adult population suffers from chronic conditions[1]. These conditions account for seven out of 10 deaths and 75% of all healthcare spending in the country[2]. A chronically ill, aging population, coupled with anticipated healthcare labor shortages[3], is making robust telehealth programs essential for healthcare organizations as the industry moves toward a value-based reimbursement model.

LifeStream software powers the Life Care Solutions suite of telehealth solutions, providing clinicians with an easy, comprehensive telehealth management offering, so they can concentrate on delivering the highest quality of care in a post-acute setting without overly burdening organizational resources and IT staff. The latest version delivers a number of comprehensive clinician-focused enhancements including:

  • A streamlined user interface with more efficient navigation and a mobile platform that is accessible from anywhere with an internet connection
  • An improved patient dashboard that allows clinicians to view expanded patient snapshots, prioritize patient care, respond to vital sign readings, and more efficiently evaluate patient trends
  • Advanced scheduling and reporting features that make it easier for clinicians to manage patient monitoring schedules and delivery timely reports
  • Enhanced default system settings that reduce configuration and deployment time by utilizing important features “out-of-the-box” and an improved user online help system

The LifeStream telehealth solution is FDA-cleared which provides confidence in the data and value of the technology. Clinicians can remotely connect with patients to drive better care. Health system CFOs can reduce costs from hospital readmissions and associated staffing efficiencies. CIOs can connect to large patient populations over long distances without placing an onerous burden on organizational resources and IT staff. And most importantly, patients are empowered to work together with their caregiver to achieve desirable clinical results.“

Telehealth solutions have been very effective in reducing onsite visits, allowing us to connect directly with valued patients in their home, while also improving clinical outcomes,” said Lynnell Hornbeck, manager of home health at MultiCare Health System, a not-for-profit health care organization based in Tacoma, Washington.

About this Release
Life Care Solutions is now a Resideo Technologies, Inc. company. For more information, please visit

[1] Centers for Disease Control and Prevention. Chronic Disease Overview.
[2] Ibid
[3] Association of American Medical Colleges.